Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are used in Charms jewelry?
We use high-quality, ethically sourced materials including 14k gold plating, sterling silver, and premium stainless steel to ensure durability and a lasting shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return items in their original packaging for a full refund.
How should I care for my jewelry?
To maintain the quality of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.